Restaurant / Lounge Server

Reports to: Restaurant Manager, position is non-exempt

WHO WE ARE

Combining luxury with Avant -Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.???

WHO YOU ARE

Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction than making a customer smile.

THE ROLE

The Restaurant Server reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. As the Restaurant Server you will be responsible for creating memorable guest experiences, and not being only an order-taker. You will be responsible for the timely and friendly delivery of food and drinks. In depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. Ongoing beverage tasting and trainings will allow you to expand your knowledge of beer, wine and spirits.

All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel.

WHAT YOU WILL DO

• Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and all quarterly staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities.
• Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift
• Serve food and beverage items based upon each guest’s specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
• Ensure your work station is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest requests
• Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Geode, Lounge, and In-Room Dining
• Daxton does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
• Daxton hotel is a smoke-free, drug-free facility, and equal opportunity employer

WHAT YOU WILL NEED

• Passion for the People, Place and Culture of our community, love of restaurants and guest service also required
• Minimum of one (1) year experience as a Restaurant or Event/Banquet server in either a free-standing or hotel restaurant.
• TIPS Alcohol service certification and ServeSafe Certificate of Completion, or ability to obtain such within 30 days of hire
• Must meet local age requirements in order to serve alcohol
• Available to work a flexible schedule to include nights, weekends and holidays
• Fluency in English both verbally and non-verbally

Additional Requirements:

• Continuous standing and walking and negotiating wet tile floor and steps
• Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
• Ability to roll and/or carry tables and chairs
• Standing and walking is continuous for 4-5 hours at a time
• Lifting and carrying 30 lb. tray, crate or box is occasional
• Carrying over shoulder is occasional
• Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
• Excellent sight and balance needed for negotiating varied floor surfaces
• Handling lighted candles, and handling hot fluids (coffee and tea)
• Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)

WHAT'S IN IT FOR YOU

• Paid time off

• 401K with company match up to 2% after 90 days of hire

• Free shift-meal prepared by our in-house culinary experts

• Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date

As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.